The novel coronavirus (COVID-19) pandemic catalyzed the already expanding virtual-care market. Efforts to enable the safe delivery of health services meant governments and the private sector, often in partnership, mobilized to push forward new, more efficient and more comprehensive delivery models. The public and private sectors are in different stages of their evolution toward an expanded model of virtual care, each with its own focus, needs and priorities. The reality is that, regardless of the delivery model, virtual healthcare is here to stay.
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